PAYMENT OPTIONS

PRICING

Prices are shown on the Site in Hong Kong Dollars (HKD) in Hong Kong, depending on the shipping country as shown in the upper-left corner on the Site or indicated by you while placing an order.

Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

Taxes and duties applicable to your order depend on the shipping country of your order:

Hong Kong orders are not subject to taxes and duties.

Orders from countries served on a Delivery Duty Paid (DDP) basis will incur relevant import tax and duty and will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange. You will only be charged taxes and duties once for exchanges; MONSTAR will cover the cost of taxes and duties for the replacement.
Please refer to SHIPPING for the most up-to-date list of countries served on a DDP basis.

Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier, DHL, will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

Payment

We accept only payments made using a valid Paypal account.

Our payment processes meet the security standards set down by Paypalto make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your Paypal details with us, your details will be fully encrypted, solely used to process transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

Acceptance of your order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and Monstar will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

Monstar reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

The product you ordered is out of stock or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
We identify a pricing or product description error.
We are unable to obtain authorisation for payment.
You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

Your rights

Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.